Refund policy
Refund & Returns Policy
We have a 14-day returns policy, which means you have 14 days after receiving your order to tell us that you wish to return an eligible item.
To start a return, please contact us at admin@curfew-club.com and include your order number.
Returns should be sent to:
Curfew Club
19 Fleet Street
Nelson
Lancashire
BB9 7XP
Please contact us before sending your return. Returns sent without first contacting us may take longer to identify and process.
Change-of-Mind Returns
For change-of-mind returns, items should be returned in the same condition in which they were received.
Items should be:
-
unworn and unused, other than what is reasonably necessary to inspect or try on the item;
-
free from marks, stains, odours, damage or signs of wear;
-
returned with any original tags attached; and
-
returned with the original packaging where reasonably possible.
You are responsible for taking reasonable care of the item while it is in your possession.
Where an item has been handled beyond what would reasonably be necessary to establish its nature, characteristics and fit, we may make an appropriate deduction from the refund to reflect any reduction in its value.
Return Shipping
If your return is accepted, we can provide you with a prepaid tracked returns label and instructions for returning your order.
For a standard change-of-mind return, the cost of the prepaid returns label will be deducted from your refund.
Alternatively, you may arrange and pay for your own return postage. We strongly recommend using a tracked service and keeping your proof of postage until your return has been completed.
If an item is faulty, damaged, incorrect or not as described, Curfew Club will cover the reasonable cost of returning it where a return is required.
Your Right to Cancel an Online Order
For most eligible goods purchased online, you have the right to cancel your order without giving a reason.
You have 14 days from the day after you receive your goods to tell us that you wish to cancel.
Once you have told us that you wish to cancel, you must return the goods to us without undue delay and no later than 14 days after notifying us.
To exercise your right to cancel, contact us at admin@curfew-club.com and provide your order number and a clear statement that you wish to cancel or return your order.
These cancellation rights are subject to the exceptions permitted by UK consumer law.
Original Delivery Charges
If you exercise your statutory right to cancel an eligible online order, we will also refund the standard delivery charge you paid for that order, where applicable.
If you selected a delivery service that was more expensive than our standard delivery option, we are not required to refund the additional cost above the standard delivery charge.
Where your order qualified for free delivery, there is no original delivery charge to refund.
The cost of returning a change-of-mind order remains your responsibility, as explained under Return Shipping above.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is faulty, damaged, incorrect or not as described, contact us as soon as possible at admin@curfew-club.com.
Please include:
-
your order number;
-
a description of the issue; and
-
clear photographs where appropriate.
We will assess the issue and arrange the appropriate remedy in accordance with your statutory consumer rights.
Where goods are faulty, not as described or otherwise fail to meet the requirements of UK consumer law, you may have rights to a refund, repair or replacement depending on the circumstances and when the issue is reported.
Nothing in this policy limits or excludes your statutory rights.
Exceptions and Non-returnable Items
Certain goods may be excluded from change-of-mind cancellation rights where permitted by law.
This can include goods that have been made to your individual specifications or clearly personalised for you.
This exception does not apply simply because an ordinary Curfew Club product is produced or fulfilled after you place your order. Standard, non-personalised clothing remains subject to your applicable statutory rights.
If you are unsure whether an item can be returned, please contact us before sending it back.
Sale Items
Sale items are subject to the same applicable statutory consumer rights as full-price items.
Unless a lawful exception applies, eligible sale items purchased online may also be returned under the change-of-mind provisions set out in this policy.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or product, please return the original item in accordance with this policy and place a new order for the replacement item.
This allows us to process your return and your new order separately and as quickly as possible.
Refunds
Once your return has been received, we will inspect it and notify you about your refund.
Where a refund is due, it will be returned to your original payment method.
For statutory change-of-mind cancellations, we will process any refund due without undue delay and within the time limits required by UK consumer law.
Where we have not offered to collect the goods, we may wait until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.
For change-of-mind returns where we supplied a prepaid returns label, the cost of that label will be deducted from your refund.
Once we have issued the refund, your bank or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at admin@curfew-club.com.
Partial Returns
If your order contains more than one item, you may return only the eligible items that you no longer want.
Any refund will relate only to the item or items returned, together with any delivery refund required by law.
Return Condition and Inspection
Trying on an item in the same way you reasonably would in a physical shop will not, by itself, prevent you from exercising applicable cancellation rights.
However, items returned with evidence of wear or handling beyond what is reasonably necessary to inspect the product may be subject to a deduction from the refund where permitted by law.
Examples may include items returned with:
-
stains or marks;
-
strong odours, including smoke, fragrance or body odour;
-
damage caused after delivery;
-
signs of extended wear or washing; or
-
other handling that materially reduces the item's value.
Any deduction will reflect the reduction in value of the returned item.
Contact Us
For any questions regarding a return, refund or faulty item, contact: